Policies & Guidelines

Last updated: August 16, 2026

At BK Tactical, we are committed to providing our customers with high-quality tactical gear and accessories, including firearms accessories, body armor, custom products, and more. Our refund and return policy is designed to be clear, fair, and legally compliant, reflecting both industry best practices and the specific requirements of Kentucky and federal law.

By using BK Tactical, you agree to the practices described in this policy.

Eligibility for Returns

• Most new, unused, and unaltered items are eligible for return within the specified timeframe.
• Proof of purchase is required for all returns.
• Items must be returned in their original packaging, with all tags, instructions, and accessories intact.
• Returns are not accepted for items that have been used, worn, altered, or damaged by the customer.

Timeframes for Returns and Refunds

• Returns must be initiated within 30 days of the original delivery date.
• Exchanges are permitted within the same 30-day window.
• Refunds are typically processed within 7-10 business days after the returned item is received and inspected.
• Defective or damaged items must be reported within 7 days of delivery.

Condition Requirements for Returned Items

• Items must be unused, unwashed, and in the same condition as received.
• All original packaging, tags, instructions, and accessories must be included.
• Returned items must be free of odors, stains, animal hair, or signs of wear.
• Footwear must not be worn outside or show signs of use.
• Do not use manufacturer’s packaging (e.g., shoe boxes) as the shipping container.

Non-Returnable Items

Firearms, Serialized Goods, and Ammunition

• Firearms and serialized items are non-returnable once transferred to the purchaser.
• Ammunition is non-returnable due to safety and liability concerns.
• Returns of firearms accessories are permitted if unused and unaltered.

Custom, Engraved, and Personalized Products

• Custom, engraved, embroidered, or personalized items are non-returnable.
• Exceptions may be made for manufacturing errors or defects.
• Customers are responsible for reviewing and confirming custom order details before purchase.

Body Armor and Ballistic Protection

• Body armor, ballistic plates, and helmets are non-returnable and non-exchangeable.
• This policy is in place for safety, legal, and regulatory reasons.
• Damaged or defective body armor may be eligible for replacement or refund upon review.

Other Non-Returnable Items

• Undergarments, socks, batteries, safety equipment, and certain hazardous materials are non-returnable.
• Clearance, final sale, and open box items are non-returnable.
• Special order items, including prescription eyewear and etched knives, are non-returnable.

How to Initiate a Return

• Contact customer service via email, phone, or online portal to request a Return Merchandise Authorization (RMA) number.
• Provide your order number, proof of purchase, and reason for return.
• Follow the instructions provided to package and ship your item.
• Include the RMA number on the outside of the shipping package and inside the return.
• Use a trackable shipping service and insure the package; BK Tactical is not responsible for lost or damaged returns.

Restocking Fees

• A restocking fee of up to 20% may apply to non-defective, non-custom items returned for refund.
• Restocking fees are waived for defective items or errors made by BK Tactical.
• Restocking fees are not applied to exchanges or returns for store credit.
• Restocking fees are disclosed at the time of purchase and in this policy.

Refund Methods and Timing

• Refunds are issued to the original payment method (credit card, PayPal, etc.) within 7-10 business days of return approval.
• Store credit is available as an alternative and may include bonus incentives.
• Shipping costs are non-refundable unless the return is due to a defect or error by BK Tactical.
• Partial refunds may be issued for items returned in less than perfect condition, subject to inspection.

Shipping and Return Label Policies

• Customers are responsible for return shipping costs unless the item is defective or the return is due to an error by BK Tactical.
• A prepaid, traceable shipping label may be provided for a fee, deducted from the refund amount.
• Store credit or exchanges may qualify for free return shipping.
• Return packaging must protect the item and preserve original packaging for resale.
• Shipping fees for packages sent without the provided label are not eligible for reimbursement.

Safety and Legal Considerations for Firearms Returns

• Firearms returns are subject to federal and state transfer laws and are generally not permitted once transferred to the purchaser.
• Any return of a firearm constitutes a new transfer and requires completion of ATF Form 4473 and a new background check.
• Returns may be considered only in cases of manufacturing defect or failed background check prior to transfer.
• Contact customer service immediately if there is an issue with a serialized item prior to transfer; do not accept ownership.
• All firearms returns must be coordinated through a Federal Firearms Licensee (FFL) and comply with ATF and state regulations.

Ammunition and Hazardous Items — Return Restrictions

• Ammunition is non-returnable due to safety, liability, and chain-of-custody concerns.
• Hazardous materials (e.g., gun cleaning kits, pepper spray) require prior approval before return.
• Unwanted ammunition should be disposed of through local law enforcement or hazardous waste programs.

Warranty vs. Return — Defective Items and Manufacturer Claims

• Defective items may be eligible for return, replacement, or refund within the specified timeframe.
• Manufacturer warranties may apply; customers should consult product documentation for details.
• Returns for defects are not subject to restocking fees or return shipping charges.
• Contact customer service promptly to report defective items and initiate the warranty or return process.
• For items not manufactured by BK Tactical, the customer must contact the original manufacturer for replacement in the event of a defective product.

Exchanges and Store Credit Options

• Exchanges are permitted within 30 days for eligible items.
• Store credit is available as an alternative to refunds and may include bonus incentives.
• Exchanges and store credit returns may qualify for free return shipping.
• Store credit is valid for one year from the date of issuance.

Documentation and Proof of Purchase Requirements

• Valid proof of purchase is required for all returns, exchanges, and warranty claims.
• Accepted forms include sales receipts, order confirmation emails, packing slips, or invoices.
• Gift receipts may be used for exchanges or store credit.
• Bank or credit card statements may be accepted with additional corroboration.

Privacy, Data, and Compliance in Return Process

• Customer data collected during the return process is handled in accordance with applicable privacy laws, including GDPR and CCPA.
• Personal information is used solely for processing returns, refunds, exchanges, and warranty claims.
• Data is stored securely and not shared with third parties except as required by law or payment processors.
• Customers have the right to access, correct, or delete their personal data upon request.

Dispute Resolution and Chargebacks

• Customers must contact customer service to resolve any issues before initiating a chargeback.
• Chargebacks are handled in accordance with payment processor rules and merchant agreements.
• By purchasing from BK Tactical the buyer waives his/her right to a chargeback and must resolve any disputes directly with BK Tactical.

State-Specific Considerations — Kentucky and Federal Law

• BK Tactical complies with Kentucky’s Consumer Protection Act and all applicable federal laws.
• Return policies, restocking fees, and refund procedures are disclosed clearly and conspicuously at the point of sale.
• Kentucky law permits restocking fees up to 20% if disclosed before purchase.
• Retailers must accept returns for defective or misrepresented products and provide refunds or exchanges within a reasonable time.
• Online retailers must provide clear information about refund policies before completing a sale.
• Gift cards must be honored for at least five years from the date of purchase.

Frequently Asked Questions

Can I return a firearm or serialized item?
No. Firearms and serialized items are non-returnable once transferred to the purchaser, in compliance with federal and state laws.

Can I return ammunition?
No. Ammunition is non-returnable due to safety and liability concerns.

What if my item is defective or damaged?
Contact customer service within 7 days of delivery. Defective or damaged items may be eligible for replacement, refund, or repair.

How do I initiate a return?
Contact customer service via email, phone, or online portal to request an RMA number. Provide your order number, proof of purchase, and reason for return.

Are custom or personalized items returnable?
No. Custom, engraved, embroidered, or personalized items are non-returnable unless there is a manufacturing error or defect.

Will I be charged a restocking fee?
A restocking fee of up to 20% may apply to non-defective, non-custom items returned for refund. The fee is waived for defective items or business errors.

How are refunds issued?
Refunds are issued to the original payment method within 7-10 business days of return approval. Store credit is available as an alternative.

Who pays for return shipping?
Customers are responsible for return shipping unless the item is defective or the return is due to a business error. Prepaid shipping labels may be provided for a fee.

How long is store credit valid?
Store credit is valid for one year from the date of issuance.

What documentation is required for a return?
Valid proof of purchase, such as a sales receipt, order confirmation, or packing slip, is required for all returns.

Contact Information

For questions, assistance, or to initiate a return, please contact our customer service team:

Email: Brian@BKTactical.com

Thank you for choosing BK Tactical. Your satisfaction, safety, and trust are our top priorities.